Smart Whisk – Terms & Conditions

Welcome to Smart Whisk — where smart kitchen solutions, practical bakeware, and everyday cooking essentials come together to make your kitchen experience easier, more efficient, and more enjoyable.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Smart Whisk customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.

Distance Contract: A transaction conducted online via our website.

Durable Medium: A format that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Smart Whisk website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name:DRCX LIMITED

Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

Registration: 80127274

4. Our Offer

At Smart Whisk, we are committed to:

• Offering thoughtfully selected kitchen gadgets, bakeware, cooking tools, and kitchen essentials with accurate descriptions and high-quality images.
• Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout.
• Keeping product availability and stock information as up to date as possible.

5. Order Process

Orders are confirmed once full payment is received.

A confirmation email will be sent after successful checkout.

Payments are securely processed through trusted third-party payment providers.

Smart Whisk reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery, where applicable.

Products must be unused and returned in their original packaging and resalable condition.

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Items must be returned in original, undamaged condition to qualify for a refund.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Smart Whisk reserves the right to correct pricing errors at any time.

International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

Each Smart Whisk order is quality-checked before dispatch.

Product images aim to reflect actual product colors, finishes, sizes, and designs as accurately as possible. Variations may occur due to screen settings, lighting, manufacturing batches, or packaging updates.

Any issues must be reported within 14 days of delivery.

Warranty does not cover misuse, normal wear and tear, improper handling, accidental damage, exposure to excessive heat beyond intended use, dishwasher damage where not specified, or damage caused by failure to follow care instructions.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Standard delivery may take up to 30 days, depending on destination.

Customers will be notified of delays or stock-related issues where possible.

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Any issues must be reported within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through replacement, repair, store credit, or refund, depending on the situation.

13. Dispute Resolution

Smart Whisk aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Smart Whisk is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, supply chain interruptions, or other unforeseen events.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Smart Whisk reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.