Refund policy

Smart Whisk – Return & Refund Policy

At Smart Whisk, we want every kitchen gadget, bakeware item, and cooking essential you receive to feel like the right addition to your kitchen. If something doesn’t feel right with your order, we’re here to help simply, fairly, and with care.

Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this timeframe
  • The item is unused and in its original packaging where applicable
  • The item arrived damaged, defective, or incorrect

Non-Refundable Items

We cannot accept returns for:

  • Items that have been used, opened, damaged, or altered after delivery
  • Items returned without original protective packaging where packaging is required to prevent damage
  • Custom or made-to-order items
  • Final sale, clearance, or heavily discounted products
  • Items marked as non-returnable at checkout

How to Request a Return

To start a return, please contact our support team and provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and packaging where applicable

Once reviewed, we’ll guide you through the next steps.

Return & Refund Process

1. Review & Approval

Our team will assess your request and may ask for additional details if required.

2. Return Instructions

If approved, we will provide:

  • Return shipping instructions
  • The return address

Return shipping costs are the customer’s responsibility unless the item was defective, damaged, or incorrect.

3. Refund Issuance

Once the returned item is received and approved:

  • Your refund will be issued to the original payment method
  • Please allow 5–7 business days for the refund to appear, depending on your payment provider

Important Notes

  • All returns must be pre-approved and sent back in original condition and packaging
  • Shipping fees are non-refundable unless the item was incorrect or damaged
  • Returns showing signs of use, mishandling, missing packaging, or damage after delivery may be declined
  • Excessive or suspicious return activity may result in review or refusal

Need Help?

We’re here to support you every step of the way.
Visit our Contact Us page with any questions, and our team will help ensure your Smart Whisk experience stays smooth and worry-free.